Terms & Conditions

These are the terms and conditions of supply of Sailfin Software. These terms shall be deemed accepted by our customers upon their placing an order with us:


In this document the following words shall have the following meanings:

1.1 "Agreement" means these Terms and Conditions together with the terms of any applicable Development Proposal and Cost Specification Documents;

1.2 "Customer" means the organisation or person who purchases services from Sailfin Software;

1.3 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.4 "Development Proposal and Cost Specification Documents" means a statement of work, quotation or other similar document describing the services to be provided by Sailfin Software;

1.5 "Supplier" means

Sailfin Software

Daltongate Business Centre



LA12 7AJ


2.1 These Terms and Conditions shall apply to all contracts for the supply of services by Sailfin Software to the Customer.

2.2 Before the commencement of the services Sailfin Software shall submit to the Customer a Development Proposal and Cost Specification Documents which shall specify the services to be performed and the fees payable. The Customer shall notify Sailfin Software immediately if the Customer does not agree with the contents of the Development Proposal and Cost Specification Documents. All Development Proposal and Cost Specification Documents shall be subject to these Terms and Conditions.

2.3 Sailfin Software shall use all reasonable endeavours to complete the services within estimated time frames but time shall not be of the essence in the performance of any services.


3.1 The fees for the performance of the services are as set out in the Development Proposal and Cost Specification Documents. Sailfin Software shall invoice the Customer for the services as detailed therein.

3.2 Invoiced amounts shall be due and payable as detailed within the invoice. Sailfin Software shall be entitled to charge interest daily on overdue invoices from the date when payment becomes due from until the date of payment at a rate of 2% per annum above the base rate of the Bank of England. In the event that the Customer's procedures require that an invoice be submitted against a purchase order to payment, the Customer shall be responsible for issuing such purchase order before the services are rendered.

3.3 Sailfin Software shall not refund any payment unless the amount received exceeds that which is owed to Sailfin Software at the time of payment, in which case the difference shall be refunded as soon as practicably possible.

3.4 All development work is custom. Once payment has been made, refunds of any payments is not possible. As our development work is a service, we do not offer returns of any kind.


4.1  To enable Sailfin Software to perform its obligations under this Agreement the Customer shall:

4.1.1 - co-operate with Sailfin Software;

4.1.2 - provide Sailfin Software with any information reasonably required by Sailfin Software;

4.1.3 - obtain all necessary permissions and consents which may be required before the commencement of the services; and

4.1.4 - comply with such other requirements as may be set out in the Development Proposal and Cost Specification Documents or otherwise agreed between the parties.

4.2 The Customer shall be liable to compensate Sailfin Software for any expenses incurred by Sailfin Software as a result of the Customer's failure to comply with Clause 4.1.

4.3 Without prejudice to any other rights to which Sailfin Software may be entitled, in the event that the Customer unlawfully terminates or cancels the services agreed to in the Development Proposal and Cost Specification Documents, the Customer shall be required to pay to Sailfin Software as agreed damages and not as a penalty the full amount as set out in the Development Proposal and Cost Specification Documents, and the Customer agrees this is a genuine pre-estimate of Sailfin Software's losses in such a case. For the avoidance of doubt, the Customer's failure to comply with any obligations under Clause 4.1 shall be deemed to be a cancellation of the services and subject to the payment of the damages set out in this Clause.

4.4 In the event that the Customer or any third party, not being a sub-contractor of Sailfin Software, shall omit or commit anything which prevents or delays Sailfin Software from undertaking or complying with any of its obligations under this Agreement, then Sailfin Software shall notify the Customer as soon as possible and:

4.4.1 - Sailfin Software shall have no liability in respect of any delay to the completion of any project;

4.4.2 - if applicable, the timetable for the project will be modified accordingly;

4.4.3 - Sailfin Software shall notify the Customer at the same time if it intends to make any claim for additional costs.


5.1 The parties may at any time mutually agree upon and execute new Development Proposal and Cost Specification Documents. Any alterations in the scope of services to be provided under this Agreement shall be set out in the Development Proposal and Cost Specification Documents, which shall reflect the changed services and fees and any other terms agreed between the parties.

5.2 The Customer may at any time request alterations to the Development Proposal and Cost Specification Documents by notice in writing to Sailfin Software. On receipt of the request for alterations Sailfin Software shall, within 5 working days or such other period as may be agreed between the parties, advise the Customer by notice in writing of the effect of such alterations, if any, on the fees and any other terms already agreed between the parties.

5.3 Where Sailfin Software gives written notice to the Customer agreeing to perform any alterations on terms different to those already agreed between the parties, the Customer shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise Sailfin Software by notice in writing whether or not it wishes the alterations to proceed.

5.4 Where Sailfin Software gives written notice to the Customer agreeing to perform alterations on terms different to those already agreed between the parties, and the Customer confirms in writing that it wishes the alterations to proceed on those terms, the Development Proposal and Cost Specification Documents shall be amended to reflect such alterations and thereafter Sailfin Software shall perform this Agreement upon the basis of such amended terms.


6.1 Sailfin Software warrants that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

6.2 Without prejudice to Clause 6.1, and except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the services to be provided by Sailfin Software.


The Customer shall indemnify Sailfin Software against all claims, costs and expenses which Sailfin Software may incur and which arise, directly or indirectly, from the Customer's breach of any of its obligations under this Agreement, including any claims brought against Sailfin Software alleging that any services provided by Sailfin Software in accordance with the Development Proposal and Cost Specification Documents infringes a patent, copyright or trade secret or other similar right of a third party.


8.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Sailfin Software to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the fees paid by the Customer to which the claim relates.

8.2 In no event shall Sailfin Software be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Sailfin Software had been made aware of the possibility of the Customer incurring such a loss.

8.3 Nothing in these Terms and Conditions shall exclude or limit Sailfin Software's liability for death or personal injury resulting from Sailfin Software's negligence or that of its employees, agents or sub-contractors.


Either party may terminate this Agreement forthwith by notice in writing to the other if:

9.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;

9.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;

9.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;

9.4 the other party ceases to carry on its business or substantially the whole of its business; or

9.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement will vest in Sailfin Software until all monies specified in the Cost Specification document are received by Sailfin Software. Sailfin Software will then assign all Intellectual Property Rights to the customer, and will execute any appropriate documents required to complete such assignment.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


Sailfin Software and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. Sailfin Software may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve Sailfin Software of its obligations under this Agreement.


The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of Sailfin Software.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Development Proposal and Cost Specification Documents or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.


This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


This Agreement shall be governed by and construed in accordance with the law of England and Wales.

Privacy Policy

This Privacy Policy governs the manner in which this website collects, uses, maintains and discloses information collected from users (each, a “User”) of this website (“Site”). This privacy policy applies to the Site and all products and services offered by us.

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

We may collect and use Users personal information for the following purposes:

– To improve our Site

We may use feedback you provide to improve our products and services.

– To send periodic emails

We may use the email address to send them information and updates pertaining to their order.

How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites:
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy:
We have the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.